advanced customer support desk software
sitewebdesk is designed for 24 x 7 web based sales and customer support services while reducing the pressure on your customer support and call centers. Keep your Customers up to date with product, service issues, latest news and give them a reason to come back to your web site again and again with personalized support responses and related product news.
Why pay for expensive WEB developments when an application exists that can provide the customer support functionality you require. You may run sitewebdesk from your own server or at a suitable ISP. If you require a hosted service on the web then contact us for our best value cloud hosting options.
Follow the review of sitehelpdesk features and then review the following additional benefits of sitewebdesk.
sitewebdesk may be used as a telephone support call centre as well as being made accessible over the Internet for customer call logging and support.
Customer Support Site
Customer Call Management
Rapid call entry by operators from two way email links or telephone calls received
Rapid customer search and selection and auto population of associated fieldswhen generating a call ticket
Optional New customer and contact entry facility
Definable fields and Scripting may be applied to prompt the Operator to gather relevant information or promote relevant products or services
All the features of sitehelpdesk are available for Call Management with Knowledge Management, Events, Follow ups, Templates, Attachments etc etc.
Now you have seen the highlights - click here to download a trial of sitewebdesk
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