sitehelpdesk is a
feature rich support solution suitable for use by any internal support
function. From a link on your Intranet, this
web browser based software provides your company employees with online
support and self help even when you are not available. The unique
design features will allows you to get fully up and running within hours of
sitehelpdesk forms the core
support service solution at the heart of our product range. It may be downloaded
from this site and is then easily upgraded for additional features relating
specifically to support in an IT Service department (sitehelpdesk-IT) or for
external Customer support (sitewebdesk).
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highlighted reviews of sitehelpdesk- click on images to enlarge and open in
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Logging and Self Help
staff may log support calls directly from a link on your Intranet using
Netscape, Mac IE or Microsoft Internet Explorer.
screen layout designs, fonts, colors and terminology used.
to use NT login authentication to identify the user.
to allow free format of user name and other information required to
create new users 'on the fly' as calls are being logged.
options for additional validated information entry.
assignment and notifications of call reference number.
for Scripted questions, answers and prompts for self help or to
obtain additional information.
help with FAQ's and links to documents, web pages reports and graphs
events entry and close call
for automated email notification to Operators.
log into sitehelpdesk from any PC with Microsoft Internet Explorer or a
are presented with their call log summary and any follow up actions due
in the next week.
downs are available to immediately open related call details and begin
work on resolutions.
telephone support requests using rapid search facilities and click
through on user names.
to allow Operators to create new users 'on the fly'
Type Scripting can prompt operator with resolution or collect useful and
may be set up for individual or multiple related calls for rapid entry
and to ensure procedures are always followed and quick fixes get logged.
(template selection only appears when some are available).
integration create calls sent via email - integrates with MS Exchange
Server and POP3 for full email integration including attachments and
tracking emailed replies.
have access to calls highlighted with impact and SLA severity via
traffic light flags indicating when thresholds are reached. See
review for more information
screen specific help is always available from the ? button and all help
text may be edited with specific instructions.
work flow options depending on operator privileges.
base key word search interfaces across call history KB, links and FAQ's.
to technical papers, third party support sites and internal
and Edit FAQ database with attachments to further information for
Operators and end user self help.
is also an Internal Staff Contacts list that may be linked to directly
from your Intranet with optional links to their photographs.
predefined reports of call volume summaries with drill down into
tracking and recharging / billing reports
volume trend analysis and status summary reporting
report for user specified periods grouped by Operator or SLA category
with drill down to identify offending calls.
analyses reports and a graph builders
Query By Example report generator provides access to the database and
selections, sorting and display preferences plus save and retrieve
and report generated pages may be saved as links and made available to
end users These may be static or real time dynamic results that are made
this and more at an unbelievable price -
here to download a FREE trial of sitehelpdesk
and see how it can benefit your organization.