sitehelpdesk.com is a leading supplier of web based help desk software to Canada and the United States.Our software has been designed to enhance your support process and provide your customers with the level of service they expect.
Service based software solutions for every help desk need
We offer a comprehensive range of helpdesk software designed to provide internal help desk services, IT Service Management or online customer service and support. Furthermore, we provide for Service Level Management, Incoming email ticketing system for two way email communications and Asset Management solution integration as well.
With one of the best price / functionality ratios in the industry as well as special discounts available to Education and Not for Profit sectors, many of our new customers have switched to our products not only for the new web based features, but also to make savings against existing maintenance commitments.
Our software is 100% web browser based which means no client installs and can be accessed from any computer or smart phone such as blackberry and from ipad, ipod or other hand held devices.
Help Desk Software in the Cloud
We also offer online Hosted, Software As A Service (SAAS) options on the Cloud to get you started straight away for hassle free support.
The intuitive design provides all the functionality you expect with the simplicity required to eliminate the need for expensive training or consultancy while the look and feel is fully configurable to blend into your existing corporate style.
We incorporate IT Service management best practice standards and guidelines such as ITIL, in the design of our software by working closely with our large customer base so that the features remain relevant and non cumbersome for efficient service improvement.
Best Price / Performance software for superior services
Utilize your support staff more effectively by allowing your customers to generate their own requests and access self help features. The helpdesk software is licensed by the number of support staff - so the number of customers / end users is unlimited. Product pricing is available in several currencies from the main Pricing menu above.
Whether you're a multinational corporation or a sole operator, if you provide any kind of support or just receive requests from internal staff or external customers, we have a product that will consolidate your requests, improve efficiency and reduce costs.
Free software trials - try our software before you buy
You may download a free 30 day trial of our service desk software from here or email a sales representative for a demonstration or to discuss your help desk or asset management requirements further.
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