sitehelpdesk.com Limited is a leading supplier of web based help desk software to Canada and the United States. The software has been designed to enhance your support process and provide your customers with the level of service they expect.
We offer a comprehensive range of helpdesk software designed to provide internal help desk services, IT Service Management or online customer service and support. Furthermore, we provide for Service Level Management, Incoming email ticket creation and Asset Management integration as well.
With one of the best price / functionality ratios in the industry as well as special discounts available to Education and Not for Profit sectors, many of our new customers have switched to our products not only for the new web based features, but also to make savings against existing maintenance commitments.
Our software is 100% web browser based which means no client installs and can be accessed from any computer or smart phone such as blackberry and from ipad, ipod or other hand held devices.
We also offer online Hosted, Software As A Service (SAAS) options on the Cloud ato get you started straight away for hassle free support.
The intuitive design provides all the functionality you expect with the simplicity required to eliminate the need for expensive training or consultancy while the look and feel is fully configurable to blend into your existing corporate style.
We incorporate IT Service management best practice standards and guidelines such as ITIL, in the design of our software by working closely with our large customer base so that the features remain relevant and non cumbersome for efficient service improvement.
Utilize your support staff more effectively by allowing your customers to generate their own requests and access self help features. The helpdesk software is licensed by number of support staff - so the number of customers / end users is unlimited. Product pricing is available in several currencies from the main Pricing menu above.
Whether you're a multinational corporation or a sole operator, if you provide any kind of support or receive requests from internal staff or external customers, we have a product that will consolidate your requests, improve efficiency and reduce costs.
You may download a free 30 day trial from here or email a sales representative for a demonstration or to discuss your requirements further.
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